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Terms of Sale

 

To Place a Special Order:
Our sales and service staff will be happy to assist you with all your special orders. Please supply us with all manufacturer information pertaining to the product you wish to order (i.e., model number, name, and color). If you do not have these we will try our best to assist you.
Triad Marine is not responsible for incorrect manufacturer information. Special Orders may not be cancelled or returned.
To Place An Order:
Please have ready the item number, model number, size, style, color, credit card information, name and address where the credit card is billed, separate shipping address (if applicable), daytime and evening phone numbers, email address for electronic confirmation, and all other shipping information. $25 minimum order required.
Backorders:
If an item is not readily available, out of stock, or subject to a manufacturer’s delay; a Triad Staff Member will notify you. We ask that you pay for the item and if we cannot get it to you in a satisfactory time frame and we are able to cancel the order with the supplier we will cancel your order and refund your money.
Pricing and Availability:
Please note that prices are subject to market conditions and therefore may change without notice. Certain products may be withdrawn from sale at any time or may not be continuously in inventory. Check online for the most current pricing and availability.
Methods of Payment:
We accept Visa, MasterCard, Discover, and wire transfers. We will accept personal checks if you are able to come into our store. There is a $20 fee for domestic wire transfers and $40 for international wire transfers. To avoid verification and approval delays on credit card orders, be sure to provide the exact address to which your card is billed.
Sales Tax:
Triad Marine is not obligated to collect sales tax on any orders shipped directly from our Texas store to locations outside the state of Texas.
Large Freight Orders and/Or Ocean Freight Shipments:
Please designate a freight forwarder and provide us with the following information – freight forwarder's full name, contact person, address, phone number, fax number and email along with the final destination address, and phone number. Shipments by Triad Marine are insured to the freight forwarder’s location only. If you require insurance to the final destination, you must request the freight forwarder to insure your merchandise in full to the final destination to replace as new if necessary.
 
Privacy:
We respect your privacy. All personal information you provide us is kept confidential. We do not rent, trade, or sell your personal information. This is our promise to you.
Return Policy:
 

Non-Returnable:
Inflatable boats, outboard motors, life rafts, kayaks, trailers, cut goods, custom canvas; products with a broken seal, clearance items, and close-outs, discontinued and specially ordered items are not returnable. If these items are found to be damaged or defective, you must notify us within 10 days for replacement. Unfortunately, we can not accept returns older than 30 days.

30-Day Returns:
Except as noted above, products in the original packaging and ready-to-be-sold condition may be returned within 30 days for a full exchange or refund of merchandise price. Unused items not returned in their original condition within the 30 days, if accepted, will be subject up to a 20% handling fee for inspection, repackaging, and restocking. We reserve the right to refuse returns or assess additional fees at our discretion if the merchandise is missing parts or is not in new condition.
Defective Products / Warranty Information:
Most items we sell are covered by manufacturers’ warranties. If you experience difficulty with a product please let us know we are here to help you and want to ensure your experience with us is a good one.
 
Return an Item:
Please contact us by phone 281-334-0815 or Toll Free at (800) 895-5060
Damaged Or Missing Goods Shipped By Parcel Carrier: We thoroughly inspect all items prior to shipment. We suggest that you also thoroughly inspect the items before accepting delivery. If damage is apparent, refuse delivery or if your parcel is left without a signature and damage is found, please contact Triad Marine immediately at 800-895-5060. Do not discard the box or any packaging materials. Most claims must be filed with the carrier within 10 days of receipt of delivery.
Damaged Goods Shipped By Truck:
All truck shipments must be inspected with the driver present. If a complete inspection is not possible with the driver present, sign for as "pending inspection" and note any signs of damage to carton or product. Do not discard the packaging. If damage is found with the driver present, do not accept shipment and contact Triad Marine at (800) 895-5060
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